When hiring a commercial cleaning company, it’s essential to know what to ask to ensure you’re partnering with the right service provider. JAN-PRO Cleaning & Disinfecting in New Castle outlines 13 crucial questions to consider when choosing a commercial cleaning service for your business.
Having a clean, safe workspace is vital for business success. A professional cleaning service not only maintains a polished appearance but also ensures a hygienic environment that boosts employee productivity and health. However, with so many cleaning services available, it can be challenging to make an informed decision.
To help you choose the right cleaning company, we’ve compiled a list of 13 questions you should ask before making your decision. This guide ensures you know exactly what to expect from a commercial cleaning service in New Castle.
1. What Types of Facilities Do You Clean?
Not every commercial cleaning company is equipped to handle all types of facilities. Whether you need office cleaning, medical facility cleaning, or industrial cleaning, it’s crucial to hire a company that specializes in your industry. JAN-PRO Cleaning & Disinfecting in New Castle offers cleaning services for a wide range of industries, including offices, healthcare, retail, and industrial sectors.
2. How Flexible Are Your Cleaning Services?
When it comes to cleaning schedules, flexibility is key. Many businesses need cleaning outside of normal working hours, but some prefer cleaning during the day. Ensure the cleaning company can accommodate your schedule and be responsive to unplanned events or emergency situations.
3. How Often Will You Clean My Facility?
Understanding the frequency of services is essential. Some companies may offer cleaning weekly, while others may offer daily cleaning. Be sure to clarify how often the cleaning will occur and ensure the schedule aligns with your needs. A reliable company will explain everything in detail and document the cleaning frequency in your contract.
4. How Long Have You Been in Business?
Experience matters when it comes to commercial cleaning. A company that has been in business for several years will likely have refined its processes and can handle various cleaning challenges. Choosing a cleaning company with a proven track record ensures that you’ll receive consistent, high-quality service.
5. What Do Your Previous Customers Say About You?
Client testimonials are a valuable way to gauge the reputation of a cleaning company. Look for positive feedback regarding the quality of work, customer service, and professionalism. JAN-PRO Cleaning & Disinfecting in New Castle has numerous satisfied clients, and their reviews highlight their commitment to excellence.
6. Do You Have Insurance?
The cleaning company you hire must carry insurance. Cleaning tasks can involve high-risk equipment and potentially damageable surfaces. Ensure that the company is insured, so any accidental damage to property or equipment is covered.
7. How Environmentally Friendly Are Your Cleaning Practices?
With growing awareness of environmental issues, many companies now opt for green cleaning practices. Ask whether the cleaning service uses eco-friendly products and whether they employ sustainable practices, such as reducing plastic waste or using microfiber cloths.
8. What Cleaning Solutions Do You Use?
Inquire about the cleaning products the company uses. Make sure they use effective, environmentally safe products, especially if your facility has sensitive areas like daycare centers or gyms where people come into direct contact with surfaces.
9. Will You Provide Cleaning Supplies?
Some cleaning companies supply all the necessary cleaning materials, while others may require businesses to provide certain supplies. Clarify what is included in the service and ask for recommendations if you need to supply any products.
10. Do You Perform Regular Quality Control Checks?
Quality control is vital to ensure that cleaning standards remain high throughout the term of the contract. Ask how the company monitors the quality of its work and whether it conducts periodic inspections to maintain consistency.
11. How Do You Handle Complaints or Service Issues?
Reliable cleaning companies should have a process in place for addressing complaints. Whether it’s an issue with the cleaning job or a scheduling conflict, ask how the company handles service issues and how quickly they resolve complaints.
12. What Are Your Rates?
Understanding the cost structure is essential for any business. Rates can vary based on the size of the facility, cleaning frequency, and the specific services required. Get quotes from at least three companies to ensure you’re getting a fair price, but remember that the cheapest option may not always be the best choice.
13. Do You Offer a Contract?
Some businesses prefer to have a formal contract in place, while others may want more flexibility. Ensure you understand the terms of the contract, including cancellation policies, guarantees, and what happens if the service does not meet expectations. A good company should provide a clear and fair contract that protects both parties.
Where to Find Reliable Commercial Cleaning Services in New Castle
When hiring a commercial cleaning service in Wilmington, it's crucial to ask these questions to ensure you’re working with a reputable, reliable company that meets your specific needs. JAN-PRO Cleaning & Disinfecting in New Castle offers top-quality, customizable cleaning services for a wide range of industries. Their experienced, certified franchisees ensure consistent service and customer satisfaction.
For more information, or to request a free quote, contact JAN-PRO Cleaning & Disinfecting in New Castle at 302-305-3307 or visit their website. Let the experts handle your cleaning needs so you can focus on growing your business.
